A True Gift
by Natalie Jordan
One of the best gifts we can receive is the gift of feedback. We can get so used to our routines and the ways that we’re “used” to doing things that we may miss an opportunity for improvement. As you know, Cultural Care launches an extensive customer satisfaction survey each Fall and Spring and this provides incredibly valuable feedback on our program and the level of customer service we are providing. However, soliciting feedback should not be restricted to just these two surveys. Be sure to ask your au pairs and host families during your monthly meetings and phone calls how they feel things are going in terms of the support they are receiving. How do they feel the monthly meetings are going? Are there additional topics they would like to see covered? Is there more information we can provide to them? Are there events they would like to see the organization offer locally? Are there “hot topics” that the au pairs are asking or talking about that should be addressed? Every time we speak with our families and au pairs, we have an opportunity to seek ways to improve the customer service we provide. Asking for feedback may provide you with a pleasant surprise when you hear the positive responses to things you’ve been doing and will also provide you with an opportunity to modify other approaches to better serve your region. Be sure to ask your group to provide you with feedback all year long, it’s truly the gift that keeps on giving!
1 year ago
